GDPR & Privacy Policy

Last updated: June 2021

Section 1: Who we are

We are SCT Climbing Limited (company number: 11082832) of Sterling House, 501 Middleton Road, Chadderton, Oldham, OL9 9LY (“SCT Climbing”, “we”, “our” and “us”) and we are the company that collects your personal data and controls how it will be used (the “data controller”). 

Section 2: Scope of this policy

We are committed to respecting your privacy and protecting the personal data you share with us and that we collect about you. This policy tells you about how we use the personal data we collect about you when you use our website. It also provides more information about your privacy rights and how the law protects you.

Section 3: Who does our policy apply to?

Our policy applies to all visitors to our website and our customers. As you may be aware, SCT Climbing offers two different climbing experiences as follows:-

  1. SummitUp; and 
  2. Clip ‘n Climb.

For your information, we run the SummitUp elements internally ourselves but we are a Clip ‘n Climb partner which means that we operate this side of our business through rights granted by Entre-prises (UK) limited (company number: 03010771) of Eden Works, Colne Road, Barnoldswick, Lancashire, BB18 6SH (“Entreprises”). This means that we owe certain obligations to Entreprises including but not limited to sharing some of the personal data of our Clip ‘n Climb customers with them. Please be aware that if you are a Clip ‘n Climb customer of ours, the personal data we collect about you will be handled by us in accordance with this privacy policy, and your personal data that we share with Entreprises to fulfil our contractual obligations with them will be handled by Entreprises in accordance with their privacy policy. A copy of this can be accessed here: https://epclimbing.com/gb/en/gdpr-1 and we ask that you please review this policy too if you intend to make a Clip ‘n Climb booking before providing any information to us. 

On this basis, we have split our privacy policy into two parts so please refer to those part of the sections which are relevant to you depending on what you are going to book. Please note that if you have or intend to use both facilities, all parts will apply to you.

 

Section 4: How do we collect your personal data, what do we collect and what do we do with it?

We have set out below the personal data we may collect from you during your use of our website and how this is used by us.

How and what personal data do we collect?

All customers – What do we do with it?

Clip ‘n Climb customers only – What do Entreprises do with it when we share our Clip ‘n Climb customer’s personal data with them?

We collect your full name, title, address, email address, phone number and date of birth (should you choose to provide it) when you register for an account with us

  • register your account with us
  • store your details so it is easier for you to login on your next visit 
  • process any bookings you make with us 
  • check you are old enough to use our website 
  • send you updates about our services and/or products (including updates to our terms and policies) 
  • send our latest information and news to you by marketing communications (provided you have opted in to confirm to us you wish to receive this)
  • record any bookings you make with us
  • send their latest information and news to you via marketing communications with information relating to Clip ‘n Climb (provided you have opted in to confirm you wish to receive this)

We collect your email address when you register to receive our news and latest information by email

  • to ensure you receive all the latest news and information about any of our offers, discounts and events
  • to ensure you receive all the latest news and information about any offers, discounts and events specific to Clip ‘n Climb

We collect your full name, title, delivery address, billing address, email address, phone number and payment details when you make a booking with us

  • to process your booking and take payment
  • to deal with any refunds or customer services enquiries 
  • We do not share this information with Entreprises

Details of your booking and browsing history on our website 

  • to analyse what products/offers we think you will like and suggest these to you via your account
  • to display adverts to you when you are browsing third party websites and social media 
  • to analyse what products/offers they think you will like and suggest these to you via marketing communications (unless you tell them you do not wish to receive this)

Your name, email address and any other information you include in your booking form or any enquiries you make either via our website, email, post, phone or any of our social media pages 

  • to deal with your enquiry and contact you about this, if necessary
  • to deal with any enquiries we forward onto them, if necessary

Technical information about your computer, tablet or phone (including your IP address, screen resolution, browser type, operating system software type and device type)

  • to enable you to store your preferences on your device (so you can, for example, save your login details and your preferred language) 
  • display adverts to you about our products and offers which we think you might like when you are browsing other sites 
  • to analyse whether you enjoy reading the communications we send to you (by checking whether you have opened these or taken advantage of any of the offers in them) 
  • to improve our website so it is easier to use for our customers
  • We do not share this personal data with Entreprises
  • If you visit Entreprises website, please refer to their privacy policy which can be accessed here: https://epclimbing.com/gb/en/gdpr-1 for more information.

We may also collect, use and share data relating to you which is not “personal data”, such as demographic data or details of your typical use of our website.  You can’t be identified from this information. We will use this information, for example, to improve our website, tailor our marketing strategy and help us stock products we think you will like.

Section 5: Our lawful basis for what we do with your personal data

We will never use your personal data unlawfully. We have set out below our lawful basis for the various ways we use your personal data.

Our use of your personal data

All customers – our lawful basis

Clip ‘n Climb customers only – our lawful basis

Creating and maintaining your account

  • Performing our contract with you
  • Some of this information will also be required for legal reasons such as fraud prevention
  • Performing our contract with Entreprises
  • Your consent

Processing and confirming bookings to you and dealing with refunds and other customer service queries

  • Performance of our contract with you (we need to do this to provide our products to you)
  • Some of this information will also be required for legal reasons such as fraud prevention and for our legitimate interests of defending against any claims made against us
  • Performing our contract with Entreprises

Sending you details of our products, services offers and events by marketing communications

  • Our legitimate interests of communicating with our customers to tell you about our new products, offers and events and growing our business
  • Performing our contract with Entreprises
  • To assist in growing Entreprises business
  • Your consent

Displaying our products and offers we think will be of interest to you on our website and third party sites (including social media)

  • Your consent (where this involves the use of cookies, see our Cookies Policy) and our legitimate interests of serving relevant adverts to you to get you to come back to our website and see all the great products we have on offer
  • Not applicable to Entreprises

Analysing your booking and browsing history and engagement with our communications.

  • Our legitimate interests of ensuring that we are targeting our customers effectively which means that you do not receive news and information we don’t think you’re interested in and we can ensure that we are creating the best possible experience for our customers so they keep coming back to us.
  • Not applicable to Entreprises

Dealing with your enquiries

  • Our legitimate interests of ensuring we provide the best possible customer service
  • Performing our contract with Entreprises

Improving and securing our website

  • Legal requirement of preventing fraud and our legitimate interests of ensuring that our website works effectively and is secure 
  • Not applicable to Entreprises

Section 6: Marketing

Where you have made a booking with us for SummitUp and/or Clip ‘n Climb, we want to make sure that you are kept up to date with all the latest products, events and offers available to you and so we (and Entreprises if you are Clip ‘n Climb customer) will send you marketing communications provided you have confirmed to us that you wish to receive these. If you no longer wish to continue receiving marketing communications from us, you can “opt out” by unsubscribing via our website, or contacting us at [email]. Please refer to Entreprises privacy policy here https://epclimbing.com/gb/en/gdpr-1 if you no longer wish to continue receiving marketing communications from them.

Section 7: Children

Children under the age of 16 should not use our website and/or make any bookings on our website. Please note that we may require you to verify your age when you register for an account with us and/or make a booking. 

Section 8: Sharing of Personal Data 

Please note that this section is not applicable to Entreprises as they aren’t a service provider of ours but rather, we are a partner of theirs and consequently, we have certain obligations to them to share Clip ‘n Climb customer personal data with them fin accordance with this policy.

We do not sell your personal data to any third parties. We may share your personal data with our carefully selected third party service providers who help us provide our services to you, including:

In certain circumstances we may also need to share your personal data with our legal advisers, bankers, auditors and insurers and our regulators, including HM Revenue & Customs and with any third parties to who we choose to sell or transfer any part of our business or assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to use your personal data for specified purposes and in accordance with our instructions. 

Section 9: International Transfers

We do not transfer your personal data outside of the UK.

Section 10: Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such information. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Our website may include links to third-party websites, plug-ins and apps. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Section 11: How long will we keep your information for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. 

We will retain your name, email address, address, phone number, date of birth, details of previous bookings which we collect when you hold an account with us for such time as you continue to hold an account with us. 

We will retain your name, email address, delivery address and billing address which you provide to us when you make a booking and all our correspondence with you for seven years following your last booking or contact. 

We will treat your payment information in line with the Payment Card Industry Data Security Standard (PCI DSS) requirements which are recognised worldwide. 

Where you register to receive our latest news, products and offers, we will keep your contact details (generally your email address and/or phone number) for such time as you wish to continue to receive such updates from us. We monitor how you engage with our marketing communications. Alternatively you can “opt out” to stop receiving marketing emails within 24 hours. Please note that we may need to retain your personal data for other purposes, e.g. operating your account or dealing with any enquiry you have made.

Section 12: Your legal rights 

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the following:

If you wish to exercise any of the rights set out above, please contact us at [email] or [telephone].

You also have the right to make a complaint to your data protection regulator (in the UK, this will be the Information Commissioner’s Office) but please contact us first before escalating your complaint. 

Section 13: Contacting us

If you have any questions about this policy or the personal data we collect about you, please contact us at [email] or [telephone].

Section 14: Changes to this Policy

We may change this policy from time to time to reflect how we are processing your personal data so you should review this policy regularly. If we make any significant changes to the policy we will contact you to let you know.