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Courses and Bespoke Booking Conditions

Booking conditions – Courses and bespoke bookings 

  1. Payment – Full payment should be made on booking.  However, if payment is being made by a school, youth group or other organisation requiring an invoice.  The invoice for the full amount will be issued on booking.  Payment must be made within 30 days invoice being issued or before the activity date whichever comes sooner.  It may be possible to arrange longer credit terms for some organisations please ask for details. 
  1. Under 16’s – Many of our open courses have age limits please check the course details for these.  Where under 16’s are allowed on courses a responsible adult (18 and over) must either also be registered and attend the course with them or if this is not required, they must remain on site throughout the duration of the session.   
  1. Clip n Climb, bouldering and climbing as any physical activities carry an inherent risk of bumps, bruises and minor injuries. There is also a risk that if anyone taking part has any medical condition that it may be made worse by climbing at Summit Up. This includes any neck, back, shoulder, hip or knee injury. There is also an increased risk during pregnancy.  By participating in Clip ‘n Climb, climbing or bouldering or allowing the children in your care to participate, you acknowledge and accept these risks. If you have any concerns about yourself or any member of your booking group, you must seek advice from a member of staff, if in doubt, do not climb. 
  1. Clip ‘n Climb, climbing and bouldering are potentially dangerous activities that can lead to serious injury if safety procedures are not followed. All participants must follow all the rules stated on the waiver form and any additional safety information provided by Summit Up staff during the safety briefing and within your session. Summit Up cannot be held responsible for any participants acting outside of these rules.  For the safety and well-being of everyone in our centre, anyone ignoring the safety rules may be asked to leave the activity area. 
  1. GDPR – All data collected is stored in accordance with GDPR our full GDPR information can be found here 
  1. Photography – Customers are welcome to take photos of their group members participating in the activities, Summit Up cannot control what happens to these photos.   From time-to-time Summit Up may take photos and video for use in our promotional materials.  If we are doing this, we will put up signs stating this is happening and inform all participants it is taking place if you do not wish to be included in these please inform a member of staff. 
  1. Cancelations/postponement by the customer 
  1. If the customer wishes to postpone or cancel more than 7 days prior to their session.  Summit Up will move their session# or refund their course fee free of charge. 
  1. If the customer wishes to postpone or cancel less than 7 days but more than 48 hours for open courses or 7 days for bespoke courses prior to their session.  Summit Up will move their session# or refund their course fee, an admin charge of £2 per person will be charged for this. 
  1. If the customer wishes to postpone or cancel less than 48 hours prior to their session.  Summit Up will move their session# an admin charge of £2 per person will be charged for this.  However, no refunds will be given for cancelled sessions. 
  1. Multi session courses – 
  1. Open courses – Where a course is scheduled to run over more than one session if the customer cannot make one or more of the sessions no refunds will be given.   It may be possible to transfer to the equivalent session of another open course subject to availability, but this is not guaranteed. 
  1. Bespoke courses – if a customer has booked multiple sessions for a bespoke course, then moving or cancelling any session is subject to the rules set out in clause 7 above. 
  1. Cancelations/Postponement by Summit Up. – Summit up reserves the right to postpone or cancel the session for operational reasons at any time.  Summit Up will move their session# or refund their payments free of charge if this occurs. 

# The session will be moved to another open session for open sessions or a mutually agreed date/time for bespoke sessions subject to availability.  This session must be within 3 months of the original session.  A maximum of 2 changes can be made by the customer after which they will lose their booking, and no refund will be issued.